What drives client satisfaction and what can increase clients' propensity to continue doing business with your firm?
|Tuesday, 10 September 2019Bianca De Melo|
Head of Sales NSW
Macquarie Investment Management Australia Limited
- What drives satisfaction, retention and referrals?
- What's the relationship between best interest, trust and fees and how will it impact your firm's growth?
- How, as advisers, can we address our clients' unasked questions about fees and best interest, and proactively build trust?
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