Pina Sciarrone gives her six tips for delivering a market-leading claims service. The key to success and client satisfaction is the ability of an adviser to deliver a seamless premium claims service. So how can a financial adviser act as a conduit between their client and the insurer to make a successful claim?

In this issue, insurer AIA Australia details the best-practice approach in claims service. For example, chief retail insurance officer Pina Sciarrone said that the focus on rehabilitation has been the game changer in the past decade. Policy holders are also benefiting from better service through new programs such as eClaims and Claims on Wheels. Read the article "Six ways to deliver a market-leading claims service" here for more.

AIA Australia Limited (ABN 79 004 837 861 AFSL 230043).This publication has been prepared for distribution to financial advisers only and is intended to provide general information only without taking into account the personal circumstances of any individual. This information is current as at the date of publication and is subject to change.